The Ride of a Lifetime: Lessons Learned from 15 Years a…

It's easy to be optimistic when everyone is telling you you're great. It's much harder, and much more necessary, when your sense of yourself is on the line.

He was right. In my eagerness to demonstrate that I had a strategy for solving all of Disney's problems and addressing all of the issues we were confronting, I hadn't prioritized any of them. There was no signaling as to what was most important, no easily digested, comprehensive vision. My overall vision lacked clarity and inspiration.

A company's c

The foundation of risk-taking is courage, and in ever-changing, disrupted businesses, risk-taking is essential, innovation is vital, and true innovation occurs only when people have courage.

Fairness. Strong leadership embodies the fair and decent treatment of people. Empathy is essential, as is accessibility. People committing honest mistakes deserve second chances, and judging people too harshly generates fear and anxiety, which discourage communication and innovation. Nothing is worse to an organizadiversity tion than a culture of f