The Profile: The parenting guru offering practical solutions & the player re-defining basketball

It’s a shared resource: Everyone who is responsible for any customer touchpoints should be looking at this document, not just marketing. It should steer engineering, sales, and support as well. Every single team should be thinking about the what, the why, and the story you’re telling.

Our brains process stories differently than straight facts. It's why positioning and messaging is best done through stories—an employee's, a customer's, the product's, or the company's—and why product marketing must be good at telling stories that bring it all together.