“It’s not the upfront capital that kills you, it’s the operations and maintenance on the back end.”

By 2 p.m. Saturday, it’s pretty clear that the bottom is a lot further down than I thought possible.

Perfection is the enemy of good.

We are not leaving this room until we’ve created a plan to get there. Understood?”

Unplanned work is what prevents you from doing it. Like matter and antimatter, in the presence of unplanned work, all planned work ignites with incandescent fury, incinerating everything around it.

it’s always it Operations who still has to stay up all night, rebooting servers hourly to compensate for crappy code, doing whatever heroics are required to hide from the rest of the world just how bad things really are.

unplanned work kills your ability to do planned work, so you must always do whatever it takes to eradicate it. Murphy does exist, so you’ll always have unplanned work, but it must be handled efficiently.

cio stands for “Career Is Over.”

Is it a change or not? I can see both sides of the argument. After thirty minutes of arguing, it’s still not clear that we know the definition of what a “change” should be.