The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

I start again, “Steve, if I thought

Finally, I ask bluntly, “Steve, want to tell me what’s on your mind? I’m on top of this situation. What do you need that you aren’t getting right now?”

Being able to take needless work out of the system is more important than being able to put more work into the system.

You need to design these things, what some call ‘nonfunctional requirements,’ into the product.

Of course Phoenix is causing all the problems. You get what you design for. Chester, your peer in Development, is spending all his cycles on features, instead of stability, security, scalability, manageability, operability, continuity, and all those other beautiful ’itties.

unplanned work kills your ability to do planned work, so you must always do whatever it takes to eradicate it. Murphy does exist, so you’ll always have unplanned work, but it must be handled efficiently.

because if you’re wrong, nothing you do will matter.

Index cards on a kanban board is one of the best mechanisms to do this, because everyone can see wip

almost always takes you away from your goals. That’s why it’s so important to know where your unplanned work is coming from.