The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

takt time, which is the cycle time needed in order to keep up with customer demand.

“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or worse, when work has to go backward, because it doesn’t have all the parts or requires rework.

Total Productive Maintenance, which has been embraced by the Lean Community. tpm insists that we do whatever it takes to assure machine availability by elevating maintenance.

reinforcing habits and improving something. Resilience engineering tells us that we should routinely inject faults into the system, doing them frequently, to make them less painful.

Theory of Constraints, Lean production or the Toyota Production System, and Total Quality Management.

“every work center is made up of four things: the machine, the man, the method, and the measures. Suppose for the machine, we select the heat treat oven. The men are the two people required to execute the predefined steps, and we obviously will need measures based on the outcomes of executing the steps in the method.”

As one of my senseis would say, ‘Improving daily work is even more important than doing daily work.’ The Third Way is all about ensuring that we’re continually putting tension into the system, so that we’re continually

If any operation in the flow of work takes longer than the takt time, you will not be able to keep up with customer demand.”