Conflict at work is often due to a person’s feeling defensive out of a fear of losing face. To prove himself he sets certain goals for how others should treat him, and then expects rigidly that others will fulfill those expectations. This rarely happens as planned, however, because others also have an agenda for their own rigid goals to be

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Remember that the problem is rarely about someone begin a villain. It's almost always the system. When you find someone that's frustrating you, breathe. Assume they're trying to help you avoid a cliff you can't see or are under hidden constraints. Be curious, empathetic, and seek to understand.