I was reading an article about the state of SaaS recently, and came across this line:

The data moat surrounding incumbent SaaS / systems of record is likely overstated. I would argue that the most important context doesn’t reside in systems of records, regardless of their size, but in the minds and multimodal work of millions of users over time.

What... See more

Here’s a law of rule-making: you are always in an existential crisis, whether or not you know it.

Most conventional business wisdom emerges from a well-intentioned place: pattern recognition. Someone succeeds using a particular approach, others replicate it with similar results, and eventually, it becomes codified as a "rule." The problem isn't that these approaches don't work—it's that they're presented as universally necessary rather than... See more