The limits of rules … - The Cynefin Co
thecynefin.co
The limits of rules … - The Cynefin Co
“Designing rules assumes an ordered universe in which we can predict the outcome of a defined action and in which we can know the range of possible circumstances. Heuristics, on the other hand, provide more general guidance; they have a level of ambiguity which makes them more adaptable.
The answer lies in the same reason that sophisticated tools of forecasting and business analysis, as well as elegant strategic plans, usually fail to produce dramatic breakthroughs in managing a business. They are all designed to handle the sort of complexity in which there are many variables: detail complexity. But there is a second type of
... See more