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The Invisible Labor of Content Moderation
But for all the good times, comments come with the responsibility of guarding against spam and toxicity. In other words, it’s a job. But building our own communities is a job worth having in a world that’s noisier and spammier than ever.
[ how to: frequency finding and maintaining in a noisy world… tips, tricks, infrastructure, solutions, etc.]
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On o
... See moreThis was the overwhelming lesson of the early internet. It works because it mirrors the social interaction of real life, where social groups exclude people who don’t fit in. And it works because it distributes the task of policing the internet to a vast number of volunteers, who provide the free labor of keeping forums fun, because to them maintai
... See moreNoah Smith • The Internet Wants to Be Fragmented
Don’t work in community. Seriously. I never meant to become a community manager. Most of us didn’t. We fell into it sideways, like walking through the wrong door at a party and suddenly finding ourselves responsible for babysitting someone’s forgotten & drunk cousin.The job is a messy tapestry of contradictions. You'll build fences designed to be c... See more