Saved by sari
The Invisible Labor of Content Moderation
One thing that complicates people’s willingness to devote their energy to vibrancy is context collapse, a term that Alice Marwick and I coined long ago. When a social media site grows slow and steady, it starts out for each user as a coherent context. Things get dicy over time as people struggle to figure out how to navigate divergent networks. But... See more
danah boyd • Dear Alt-Twitter Designers: It’s about the network!
Men build the structures; women fill them. Without users providing the content, a review portal like Yelp would be deeply pointless. Nevertheless, the users aren’t compensated, or are compensated only with stickers and perks: their labor is “gamified”; they earn special status or are sent book galleys.
Adrian Daub • What Tech Calls Thinking: An Inquiry into the Intellectual Bedrock of Silicon Valley (FSG Originals x Logic)
The essential truth of every social network is that the product is content moderation, and everyone hates the people who decide how content moderation works. Content moderation is what Twitter makes — it is the thing that defines the user experience. It’s what YouTube makes, it’s what Instagram makes, it’s what TikTok makes. They all try to... See more