The Internet empowered us to find our tribes. Retail isn’t keeping up.

When we look back over the past 100 years, traditional commerce (and the culture it indirectly endorsed) was primarily curated by a single person’s point-of-view. Even when commerce moved online, to places like Amazon or Farfetch, retailers still controlled the types of things consumers purchased. Online commerce didn’t innovate a new shopping expe... See more

The keywords are not necessarily prestige and exclusivity but identity and belonging.Membership is micro. To prevent reverse network effects and maintain a high signal-to-noise ratio, brands often focus on specific customer sub-segments and overdeliver for them. This works particularly well for brands that sell easily commodified products. For exam... See more

As every big company floods the zone of our attention with increasingly enticing marketing and cheaper and more personalized versions of everything, we — as consumers — will crave more scarce and authentically human experiences, often provided by a small business run by passionate people. In response, more artisanal-like and privately-owned busines... See more