The human side of generative AI: Creating a path to productivity

Generative AI is quite good at certain parts of the value chain of knowledge work, but thinks quite differently from humans. Anthropic, a company that focuses on understanding how AI works, has found that humans working side-by-side with expert AI assistants to perform various tasks produce superior performance compared to either the AI or a human

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No one knows, of course, but we suspect that AI is far more likely to complement and empower human workers than to impoverish them or displace them onto the welfare rolls. This doesn’t mean we’re starry-eyed Panglossians; we realize that this optimistic perspective is a tough sell, and even if our vision comes true, there will certainly be some pe

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Document search and synthesis

Scores of organizations want to harness generative AI so employees can easily find the most relevant documents through improved search results and summaries. For example, your organization can reduce the time it takes employees to find answers to common HR- and process-related questions. Internal manuals and sites are ... See more