The Hidden Cost of Conversations We Never Have

One of the most serious blocks to effective organizational communication is the inability of people throughout the company to deal with difficult, stressful, or confrontational conversations.

Describe how people are treated when they deliver negative or uncomfortable news. Is that productive? What are the ramifications? 4. Describe how people in your organization deal with conflict. Is that productive? What are the ramifications? 5. How well do you communicate with outside stakeholders: customers, shareholders, vendors, suppliers, and p