Every company that sells products and services digitally factors in assumed losses due to fraud. Albeit a small percentage of revenue, fraud can add up to millions of dollars over time. It will continue to rise due to fraudsters getting more sophisticated and the patched-up nature of banking infrastructure. I’m excited by the large opportunity to... See more

small . This fact drives everything about debt collection; it has to be done scalably, by the cheapest labor available, with a minimum of customization or thoughtful weighing of competing interests.

Back in the 1990s, he went undercover in California for a three-year FBI sting—Operation Bullpen—to expose the multi-million-dollar trade in fraudulent memorabilia.