The Five Dysfunctions of a Team, Enhanced Edition: A Leadership Fable (J-B Lencioni Series)

“Trust is the foundation of real teamwork. And so the first dysfunction is a failure on the part of team members to understand and open up to one another.

“If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.”

“Right now I'd like to start with the first dysfunction: absence of trust.

“Remember, teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” She wrote the word invulnerability next to trust on the white board.

When people don’t unload their opinions and feel like they’ve been listened to, they won’t really get on board.”

I’d trade that false kind of harmony any day for a team’s willingness to argue effectively about an issue and then walk away with no collateral damage.”

The point here is that most reasonable people don’t have to get their way in a discussion. They just need to be heard, and to know that their input was considered and responded to.”

“Someone tell me what the single most important arena or setting for conflict is.” After a pause, Nick took a stab. “Meetings?” “Yes. Meetings. If we cannot learn to engage in productive, ideological

every movie worth watching must have one key ingredient. What is that ingredient?” Martin answered dryly. “Well, since we’re talking about conflict, I’m guessing that’s it.” “Yes, I suppose that I telegraphed that one, didn’t I? Every great movie has conflict. Without it, we just don’t care what happens to the characters.”

In the context of building a team, trust is the confidence among team members that their peers' intentions are good, and that there is no reason to be protective or careful around the group. In essence, teammates must get comfortable being vulnerable with one another.