The Fearless Organization

called Crew Resource Management). Both programs teach ways of thinking and decision-making. CRM – a program that, among other skills, instructs aviation crews to speak up to their captain when they feel something is wrong and likewise instructs captains to listen to crew concerns – is especially well suited to creating environments of psychological

In a psychologically safe climate, people will offer ideas and voice their concerns regardless of whether they tend toward introversion or extroversion.

What many people do not realize is that motivation by fear is indeed highly effective – effective at creating the illusion that goals are being achieved. It is not effective in ensuring that people bring the creativity, good process, and passion needed to accomplish challenging goals in knowledge-intensive workplaces.

Psychological safety does not imply excessive talking and over-processing. Psychologically safe meetings do not have to take longer. Conversely,

What they had discovered was that even the extremely smart, high-powered employees at Google needed a psychologically safe work environment to contribute the talents they had to offer.

wherever you work, is that the failure of an employee to speak up in a crucial moment cannot be seen.

It is based on the assumption that most people's voices do not offer value

discounting the future –

One of the outcomes of managing by not knowing is, as Fisher says, that “people feel safe to explore their own ideas instead of feeling like they just need to do what you tell them to do.”