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The Design Of Everyday Things
“The problem with the designs of most engineers is that they are too logical. We have to accept human behavior the way it is, not the way we would wish it to be.”
― Donald A. Norman, The Design of Everyday Things
User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
amazon.com
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
amazon.com