The Death of the Big 4: AI-Enabled Services Are Opening a Whole New Market

Service firms are hired for two reasons:

• Do a job that the client doesn’t have the bandwidth or expertise to do.


• Offer third-party expertise in decisions (cynically, to cover the client’s a**.)

That execution-oriented first bucket tends to include IT implementations (like cloud migration projects), financial audits, and outsourced customer support – ... See more

Disruptors reading this today, look to that top right quadrant. Those are the low-hanging, productizable fruit.

One bonus consideration: It’s worth studying the services that have high failure rates and been difficult to perform in the past. Can AI do much better? Then it’s worth pursuing.

Product

• Fewer jobs-to-be-done. Focus on just 1-2 jobs-to-be done that are shared by many clients. The more jobs, the harder to productize. You can always expand.


• Scalable access. Find and tap into high-quality talent channels. Mechanical Orchard did this with the Pivotal Labs network (CEO Rob Mee used to run that company). Where’s your leg up?


• Piggyb

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