23:00 - 31:00 Discussion of striking a balance between maintaining the status quo vs coming up with new ways of interacting with computers so we don’t get stuck in a rut trying to translate everything too directly.
• It goes back to first principles. By and large, the reality is that a lot of usability is driven by the cognitive architecture that is... See more
Modern software’s humdrum lack of identity has resulted in users craving more interesting, opinionated tools, tools that feel like us — or a better, more interesting, wackier version of us.