The Art of Not Taking Things Personally

Trust tends to break down when there’s an unspoken perception of the other side not taking responsibility for their behaviours. This perception turns into resentment, which eventually shows up as a lack of trust. And of course, when trust breaks down, so does communication.

When you notice a breakdown in trust, try to uncover the specific responsibi

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‘Emotional generosity’ is the ability to see beyond behaviours we don’t understand by proactively looking for compassionate ways to explain them. Sometimes, this is easy; if a toddler starts crying or throwing a tantrum, we might wonder if they’re hungry, or tired, or hurt. Sadly, it’s not so simple for adults — and especially for our co-workers. A... See more