The Art of Explanation

Before heading into an all-hands meeting, the leaders need to explain how the company compares with others in the industry across two important variables. They

How Much Problems—Challenges That Involve Measuring and Counting

Context and Pain

Descriptions—Descriptions are direct communications that are more focused on how versus why. “Sally found that she could save more than $20 a week by taking the bus three times weekly.”

Charts are perfect for quantitative data, or data that shows how much of something.

Packaging ideas is a simple process that requires the person presenting ideas to account for the audience's needs.

Where Problems—Challenges That Relate to Direction and How Things Fit Together

Agreement—Agreement builds confidence from the very first sentence. It is accomplished through big-picture statements that most people will recognize. These are ideas about which you can say something like, “We can all agree that gas prices are rising.”

Why Problems—Challenges That Relate to Seeing the Big Picture