The Art of Client Service, Revised and Updated Edition: 58 Things Every Advertising & Marketing Professional Should Know

The Art of Client Service, Revised and Updated Edition: 58 Things Every Advertising & Marketing Professional Should Know

Robert Solomon

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Service Excellence: Creating Customer Experiences that Build Relationships (Marketing Strategy Collection)

Ruth N. Bolton

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Madison Avenue Manslaughter: An Inside View of Fee-Cutting Clients, Profithungry Owners and Declining Ad Agencies

Michael Farmer

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Customer Service: New Rules for a Social-Enabled World (Que Biz-Tech)

Peter Shankman

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