The AI bringing zen to First Horizon's call centers

“Can machines be therapists?” is a question receiving increased attention given the relative ease of working with generative artificial intelligence. Although recent (and decades-old) research has found that humans struggle to tell the difference between responses from machines and humans, recent findings suggest that artificial intelligence can wr... See more

America is undergoing a full-on mental health crisis, and a lot of people are turning to AI therapists. It’s now common to criticize AI therapists—shouldn’t we be helping people see actual humans , people argue? Well, yes. But the thing is: healthcare is pretty broken, and access to care is gated.