The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
the digital can take many forms depending upon the social and economic logics that bring it to life. It is capitalism that assigns the price tag of subjugation and helplessness, not the technology.
Shoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
Surveillance capitalism unilaterally claims human experience as free raw material for translation into behavioral data.
Shoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
Surveillance capitalism is not technology; it is a logic that imbues technology and commands it into action. Surveillance capitalism is a market form that is unimaginable outside the digital milieu, but it is not the same as the “digital.”
Shoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
Google also benefited from historical events when a national security apparatus galvanized by the attacks of 9/11 was inclined to nurture, mimic, shelter, and appropriate surveillance capitalism’s emergent capabilities for the sake of total knowledge and its promise of certainty.
Shoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
Surveillance capitalism’s products and services are not the objects of a value exchange. They do not establish constructive producer-consumer reciprocities. Instead, they are the “hooks” that lure users into their extractive operations in which our personal experiences are scraped and packaged as the means to others’ ends. We are not surveillance
... See moreShoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
At its core, surveillance capitalism is parasitic and self-referential. It revives Karl Marx’s old image of capitalism as a vampire that feeds on labor, but with an unexpected turn. Instead of labor, surveillance capitalism feeds on every aspect of every human’s experience.
Shoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
This is how the unprecedented reliably confounds understanding; existing lenses illuminate the familiar, thus obscuring the original by turning the unprecedented into an extension of the past. This contributes to the normalization of the abnormal, which makes fighting the unprecedented even more of an uphill climb.
Shoshana Zuboff • The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
Surveillance capitalists know everything about us, whereas their operations are designed to be unknowable to us. They accumulate vast domains of new knowledge from us, but not for us. They predict our futures for the sake of others’ gain, not ours.