Teo Connor - How Airbnb innovates with design (Dive Club Ep. 76)

One of Airbnb’s most meaningful UX decisions is highlighting the human hosts behind each listing. Instead of faceless hotel rooms, users meet real people who host their spaces.

Each listing says “Hosted by [Name]” and includes a host profile with pictures, bios, and reviews. This personal connection warms the experience and reminds users they are gu... See more

“The fundamental thing that Linear did differently was this idea of being highly opinionated,” she says. “They understood that, the truth is, most companies have no idea what the right software development process is,” Zhan says. “The subset who do would much prefer focusing on building their product than dedicating time to shaping this process—cu

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