SYSTEMology: Create time, reduce errors and scale your profits with proven business systems

Systems champion: The person who takes ownership of the systemisation of a business. This person has a high attention to detail, loves systems and helps to keep the SYSTEMology process moving forward.

The takeaway from this story is the beauty of having a simple system for problem-solving within your company. • Step #1: Identify a problem and add it to the problems list. • Step #2: Discuss, devise and deploy a solution. • Step #3: Monitor and review the results. • Step #4: If the solution doesn’t deliver the expected results, go back to step #1.

systems work and the people work the system.

Critical Client Flow (CCF): A SYSTEMology tool used to identify the central 7–12 systems used to deliver your central product/service. Download template: www.SYSTEMology.com/resources.

You might even consider adding them to your job ads. In this way, you’re effectively saying, upfront, “We have a way of doing things here and you need to be comfortable working in this way.”

Here are a few ideas to get you started: • Welcome video from founder (include company history and values) • Training on your core tools and software (email, systems management and project management) • Explanation of the CCF and where the new team member fits within the business • Review of the core systems relevant to their role • Sharing of dail

Departments, Responsibilities & Team Chart (DRTC): A SYSTEMology tool used to assign roles and responsibilities and identify knowledgeable workers who will play a key part in the development of systems. Download template: www.SYSTEMology.com/resources.

You may want to go the extra mile and consider adding ‘systems-thinking’ as a core value to your company values list.

“Scale” action steps • Step #1: Identify your systems for growth. • Step #2: Assign, extract and organise. • Step #3: Identify key team member’s critical systems and assign, extract and organise these. • Step #4: Go on vacation.