Superhuman

When someone responds in a way you didn’t expect, ask them, “What did you hear me say?” Most of the time, the other person heard something incorrect. Follow up with “I’m glad I asked; let me try that again.”

When giving feedback, remember that in any interaction between two people, there are three realities:

Reality 1 includes their motives and intent

Reality 2 is what they say and do

Reality 3 is the impact of their behavior on you