Productivity software is a gigantic industry (lots to unpack there). And within the category, there seem to be two schools of thought: breadth of function of range of integration. i.e. "software that can do everything you need” or “software that can connect to all your other software” —— These two approaches are fueled by the same thing: “how can w... See more
The difference between Amazon, Netflix, Google, Facebook, and the legions of large but slowly dying companies is usually exactly that: product leadership.
How is it possible that software gets worse, not better, over time, despite billions of dollars of R&D and rapid progress in tooling and AI? What evil force, more powerful than Innovation and Progress, is at work here?
In my six years at Google, I got to observe this force up close, relentlessly killing features users loved and eroding the last ... See more