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The result: organizations and individuals waste a lot of time solving the wrong problems. It’s so much easier to treat the symptoms than find the underlying disease, to put out fires rather than prevent them, or to simply punt things into the future.
Thus, it is vital to remind yourself that even though you may feel like you are stuck in a difficult situation and the future is doomed, that rarely, if ever, is the case. Our perceptions and our ability to make accurate predictions about what will happen in the future get distorted.
Problems are like coal thrown into a locomotive engine because burning them up—inventing and implementing solutions for them—propels us forward. Every problem you find is an opportunity to improve your machine. Identifying and not tolerating problems is one of the most important and disliked things people can do.