Superhuman

Now, this may be one of those moments when you’re thinking, “But we don’t have a Jeff.” The good news is that you don’t need a Jeff to make this type of decision. You only need to ruthlessly stick to the simple-to-understand (but sometimes hard-to-follow) principles and process that insist on customer obsession, encourage thinking long term, value

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I spoke to an ex Shopify employee today. He told me about what employees call a “Toby Tornado”. It made me appreciate Toby Lutke (CEO) even more. It goes like this: Toby follows random Slack channels across the company. He would sometimes drop a message in one of them and tell everyone that the project they’re collaborating on is canceled. Why? He... See more

In his 2015 shareholder letter, Amazon’s Jeff Bezos introduced us to lightweight, distributed decision-making. He calls irreversible decisions “Type 1” decisions and reversible decisions “Type 2.” He goes on to note that “as organizations get larger, there seems to be a tendency to use the heavyweight Type 1 decision-making process on most decision

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