Supercommunicators - How to Unlock the Secret Language of Connection

They have determined that how we ask a question sometimes matters more than what we ask. We’re better off, it seems, acknowledging social differences, rather than pretending they don’t exist. Every discussion is influenced by emotions, no matter how rational the topic at hand. When starting a dialogue, it helps to think of the discussion as a negot

“to communicate effectively, we must adopt the perspective of another person both while speaking and listening.”

Supercommunicators know how to evoke synchronization by encouraging people to match how they’re communicating.

Ask them about experiences and those moments that caused them to change. Ask how they feel, rather than about facts. Reframe your questions so they are deeper. Ask follow-ups.