Nobody Ever Gets Credit for Fixing Problems that Never Happe...

Nobody Ever Gets Credit for Fixing Problems that Never Happened: CREATING AND SUSTAINING PROCESS IMPROVEMENT

The article examines why organizations struggle to implement process improvements effectively, highlighting systemic issues, managers' attributions for performance gaps, and the impact of short-term thinking on capability development.

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Each company is trying to figure out how to strategize, how much to invest, what the technology should be. In a case like that, it’s not at equilibrium.

W. Brian Arthur • Complexity Economics: Proceedings of the Santa Fe Institute's 2019 Fall Symposium

that people—or, if you like, automata, algorithms—can and do act in situations that are not well defined.