The second model is based on what Nelson Repenning termed a capability trap , which describes how organizations fail to implement capabilities that have proved to create a positive effect.2 One of the main reasons behind this failure is a delay in the feedback loop between investing in a capability (such as perspective taking) and recognizing the... See more

Poorly performing patterns are often merely symptoms of an underlying problem. Addressing symptoms may ease the pain, but it does little to ensure sustainability. For that we need to expose the problem’s root cause. This can be done using simple yet robust techniques called “root cause analyses.” While there are a great many to choose from, we

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