Serendipity, that essential urban amenity, requires friction: If you never stop moving, and if everyone gets the hell out of your way, you’re less likely to have any unexpected encounter, although you will check off your to-do list more quickly. Paradoxically, the internet, which has eliminated so much friction from the physical world, has also int... See more

This is the economy now. Not a distribution of opportunity. A redistribution of friction. But friction isn’t the enemy!!!! It’s information. It tells us where things are straining and where care is needed and where attention should go.

And it's not all bad news. Because friction is also where new systems can emerge . Every broken interface, every ov... See more