STR4TSTR4TS_v169

Just as much as our job is to build something genuinely useful, something which really does make people’s working lives simpler, more pleasant and more productive, our job is also to understand what people think they want and then translate the value of Slack into their terms.… Putting yourself in the mind of someone who is coming to Slack for the

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Microsoft & Google adding generative AI into office apps is a classic pattern of incumbents making the new thing a feature. But the new thing generally also enables completely new ways to solve the problem. ‘Easier spreadsheets’ is less important than ‘why is that a spreadsheet?’