
Stay SaaSy on Substack

If in your organization you have a small number of people making mistakes and performing poorly, it’s probably their fault. You should spend your time working with them, or transfer them to other jobs, or if neither of those options is feasible, remove them. If it’s much more than 10%, though, then it’s the system’s fault and you should put your ef
... See moreChet Richards • Certain to Win
What looks like a person problem is often a situation problem. The same phenomenon holds
Dan Heath • Switch: How to Change Things When Change Is Hard
why is my job frustrating?
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it gets frustrating when we behave in misalignment with who we are and what our capabilities are.
product work happens at three levels
impact
execution
optics
shreyas doshi’s epiphany here, “i have a preferred level at which i like to operate”
as you go higher up, you have to spend more time on the optics level. the more and mo
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