Part of the founding legend of Dropbox is that Drew Houston told people what he wanted to do, and everyone said ‘there are hundreds of these already’ and he replied ‘yes, but which one do you use?’ That’s what Zoom did - video calls are nothing new, but Zoom solved a lot of the small pieces of friction that made it fiddly to get into a call.
I like to say the devils and the details and the devils and how you execute. And so coming back to how do we execute just a little bit differently and some of the learnings there where I think the first time we started growth, we could have been more user-centric and been a lot more hypothesis driven. We were following a lot of best practices that ... See more