§Taking knowledge work seriously (Stripe convergence talk, 2019-12-12)

Knowledge already exists all around us in abundance. We are changing how people take in, handle, contextualize, and deploy that knowledge at the most practical level. We are building the cognitive infrastructure of knowledge work – not the devices or apps they run on, but the “mental software” running on people’s minds that allows them to use those... See more

Most "note-taking" or "knowledge management" software acts as a passive storage container. You create notes, shuffle them around into folders, add a few tags, and then they sit there. Waiting. Until you consciously remember to go looking for them.