Spreadsheet Assassins

whether these developments can or should proceed in the face of opposition from legions of losers will be among the more important controversies of the Information Age.

And prospective customers had practical concerns as well: How reliable would the service be? Would it disappear, along with their data, should Salesforce go out of business? Would it be fast enough? Would they be able to customize it? What would happen if they lost their Internet connection? And what about the security of their information? If it w