Some of these questions people could just type into Google. But the answers are more meaningful when they come from a trusted circle. And many inquiries aren’t about information: they are about sharing resources. When there is underlying trust, people become willing to offer up information that’s valuable, relational and risky: for example introductions to people in their network or honest reflections on a challenge.
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We can be too quick to blurt out what we believe are the correct answers, when more value can be gained by searching for a better question. A questioning mentality is far more effective than a knowing mentality.
There has been much discussion about adding truth dimensions to search engines, so that Google’s search results would display how reliable or verifiable information is, rather than only reflecting how many times content is linked or clicked.29 A different way of organising knowledge is always to combine the answer with a suggestion, steer or questi
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