The bigger issue, however, is that these companies don’t understand or place importance on the pre and post product experience. How do people get to my product? How does the product live in their lives? In tech, where the goal has to become ship fast at all cost, we’re losing those threads.

Design has been devalued so much with the advancement of... See more

99% of consumer products fail for the same reason. It's one thing to build a product people will use, but it's another to build something people can't live without. My most recent company (voice-to-text AI) recently reached 100,000+ concurrent daily active users and over 10 billion words... See more

I am old enough to remember the old Silicon Valley dictum that if you’re not talking to users and you’re not solving an unmet need, then your startup is dead on arrival. Funny thing is, I actually believe this techno-gospel. I’ve lived this out and found it to be true. Good user research is gold. You must be led by the user’s needs, no matter how... See more