Slack vs. Forums: How to Choose

Chat is the most essential and omnipresent form of communication you can have when people are working remotely, so you need to make absolutely sure it’s functioning smoothly before going any further.

Community helps you: capture intel; we learn from our customers what they want and what they are doing; receive feature requests; learn what potential features are getting buzz before building them; users learn from each other; nowadays we even end up hiring folks through these communities.

Ability to engage across different channels –While new platforms often try to change user behavior and redirect their attention to a new destination, we’re interested in meeting members where they are. That could mean the ability for users to engage with the discussions via email or text message (if that's their preferred medium). Flexibility shoul... See more

When Discord sent out a 23 question survey to its community, they discovered that over 30% of Discord’s users weren’t using the product primarily for gaming. They were hosting book clubs, friends’ group chats, fan communities, and even companies. Discord had become the internet’s “third place.”