RACI (pronounced “racy”). Each letter stands for how someone relates to a project: responsible for doing the work, accountable for the success of the work, needs to be consulted on the work, and needs to be informed on the status of the work.

What tools will they use to communicate and interface with your team? Will you have a dedicated project manager on the project?

Peter DeGrace (of Sashimi fame) described (and named) Scrum in relation to software development. Scrums contain small teams of developers, called the Scrum Team. The Scrum Master, a senior member of the organization who acts like a coach for the team, supports the Scrum Team. Finally, the Product Owner is the voice of the business unit.