If feedback is a gift, why is it so hard to receive? And give? It’s because no one taught us how to give feedback correctly. Through thousands of feedback conversations and hundreds of hours of research, today's guest author, Jack Cohen developed an evidence-based, easy-to-use framework for... See more

Be as specific as possible using SBI (situation-behavior-impact). Don’t tell someone they’re smart, or a jerk, or they have a problem doing X. Tell them specific examples of the behavior you want them to do more or less of. And if you don’t have any… then you probably shouldn’t give this feedback. Avoid Fundamental Attribution Error.

This tool helps you figure out exactly what to say by creating a script using the SBIO framework (Situation, Behavior, Impact, Opportunity).