“It’s very much about how the space makes you feel and how memories can be created there. Physical retail can bring so much to the customer that then the transaction will follow,” observes The Future Laboratory’s Buller. “Online shopping, social commerce, live-stream selling and all of those things have their place. But, in a physical space it’s ab... See more
While same-day delivery and free returns are eroding much of the rest: we’ve now reached the point that it’s not clear that there is anything that cannot be bought online. But actually, the real barrier now is often not touching it, but knowing about it. These are things where a lot of the role of a physical shop is curation, recommendation and dem... See more
Sustainability will be luxury hospitality’s number-one sell
“Slow travel is something that will continue to grow in 2025,” says Ho Ren Yung, deputy CEO of global hospitality firm Banyan Group. “It’s the choice to travel more intentionally, with an increased focus on connection and wellbeing. Places designed primarily for aesthetic appeal in photos ... See more