“Emotional intelligence is a set of personal skills we learn in life. It’s a combination of self-awareness, managing your emotions well, empathy, tuning into other people, and putting that all together to have harmonious or effective relationships.”

This skill set has become even more essential as workplaces become increasingly decentralized,

While organizations covet a means to manage these challenges, the fact remains that a large part of the solution resides within each employee and how they manage themselves. Daniel Goleman, psychologist and author of Optimal , deems this emotional intelligence (EI) , which he considers one of the most powerful and adaptive human capabilities.