The cost of a strong writing culture is that you end up with a lot of documents. It means you have to be diligent about content management across the company. You need to differentiate between evergreen documents, work-in-progress documents, and one-time documents.

FOCUS(S)! Good goals are focused, concise, and comprehensible.

At Stripe, we usually reset some of our meetings and accountability mechanisms in January.

The main goal when managing managers is to be their coach, sounding board, and unblocker so that they can achieve their own goals and those of their team. For the most part, this means having 1:1s that are more about coaching than solving, and framing your own role in the process with the right mindset.

In both situations, don’t forget to ask how someone is doing. I generally tell folks, especially more experienced people, that the 1:1 is their time.

Another practice to consider is having a team snippets document that every team member completes each week. This way, you don’t have to take up meeting time with updates, but everyone has information about what

Provide feedback, especially on a performance issue, early and often.

Great managers run teams that do the actual building. Management is all about human-centric execution. Great managers know how to define goals and set operational cadences, all while helping each report have a clear view of their current performance and future career aspirations. Teams with great managers have a high level of trust, experience the

When I’m in a team meeting or even a 1:1 and I’m presented with an urgent situation that needs a decision and an action, I now have a personal rule I try to follow: Ask a question first. This stops me from moving too quickly.