Revisiting Lifetime Value and Customer Acquisition

The acquisition will always be tied to growth, but the mantra of “acquire, acquire, acquire” is ill-conceived. With CLV at its center, the new mantra is “acquire, inquire, acquire.” See what I did there? Inquiring into why your customers buy, whether you are reading the story of the data, or asking them directly, will help avoid churn and burn.

As all this was going on, this new approach to market growth and customer acquisition—one that discarded the old model of big marketing budgets and unscientific, unmeasurable tactics in favor of more cost-effective, consistent, and data-driven ones—was spreading across Silicon