Research continues to show that while online shopping continues to grow across most demographics, the youngest customers, Gen Z’s remain very comfortable shopping in-store, particularly if it includes a high level of experience, both through tech and touch. Walker Sands research shows 59% of 18 to 25-year-olds prefer a “brand experience”, but it be... See more

Retailers now and for the foreseeable future will live or die based on their ability to sift through mounds of data in order to create product and service offerings that resonate with their consumers. This includes dealing with the growing complexity of supply chain, inventory management, and more. At the same time, margins are being squeezed like ... See more

First described as the “store with no inventory” when introduced in late 2017, it is indeed very much more. The store is built around three key offerings: online order pickup and return, styling services, and tailoring and alterations. Other services vary by location but include nail services, bars, gift wrapping, even stroller cleaning...For Nords... See more

Sixty-five percent of customers between the ages of 18-35 feel it is important that a brand or retailer be committed to sustainability.

3-SUSTAINABILITY: Casting a Very Long Shadow

5-THE LINCHPIN: Data and Technology

Direct to Consumer (DTC) Brands are Replacing Specialty Brands

Resale Gets Real

Bridging the Gap Between Convenience and Connection