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Retailing 2020 – 2030: taking a long view
First described as the “store with no inventory” when introduced in late 2017, it is indeed very much more. The store is built around three key offerings: online order pickup and return, styling services, and tailoring and alterations. Other services vary by location but include nail services, bars, gift wrapping, even stroller cleaning...For Nords... See more
Sanford Stein • Retailing 2020 – 2030: taking a long view
They (Nordstrom) have remained true to their original proposition of exceptional service, combined with a great product, merchandising, and design. They have also been unafraid to make bold experiments, such as with Nordstrom Local, a concept that fits beautifully into the new world of unified commerce, at the crossroads of online and offline.
Sanford Stein • Retailing 2020 – 2030: taking a long view
6-MALL FALL: Department Store Degradation and Mall Seizure