Blaise Pascal famously wrote, ‘The heart has its reasons, which reason does not know’.

One of the keys to having a transformational impact with an individual or a group of people is getting into a feeling of connection with them. When you've got a clear head and a good feeling, you can allow that connection to emerge by following your curiosity and asking the questions that occur to you.

The philosopher Gregory Bateson wisely pointed out that ‘The major problems in the world are the result of the difference between how nature works and the way people think’.

Of course, when you take on bigger opportunities and challenges, it sometimes shines a light on areas where you're not seeing the inside-out nature of life, and it's time for another increase in your grounding.

You are braver than you believe, stronger than you seem, and smarter than you think. A.A. Milne Novelist, poet, creator of Winnie-the-Pooh ‘This system uses your innate capacities and instinctive abilities, developed by evolution over hundreds of thousand of years…’ I'd never thought of myself as a fighter, but just a few hours into the experiment,

reflected deeply on the question, ‘How can you help your clients get the results they desire, and have an amazing experience in the process?’ I outlined the different elements, and designed the kind of programme I would have wanted when I was in their shoes.

‘Customer experience’ is another way of saying ‘how people feel while they’re experiencing your product/service/company/brand'. 100% of the customer experience comes from THOUGHT taking form

The outside-in misunderstanding: it honestly seems like your feelings are giving you feedback about something other than THOUGHT in the moment, for example… – Past events – Future possibilities – Current circumstances – Other people – Your skills, abilities and potentials – What you're like as a person The inside-out reality: your feelings are

The thing that transforms your experience from contamination to clarity is a realization… an insight… a fresh new thought.