Results: Think Less. Achieve More

your biggest leverage point is your clients' experience of what you offer. The most powerful way to influence that is through the experience you and your team are having. And the most powerful way to influence that is your understanding of the principles behind clarity.

The Missing Link: Reflections on Philosophy and Spirit by Sydney Banks (Lone Pine Publishing, 1998) Instant Motivation: The Surprising Truth Behind What Really Drives Top Performance by Chantal Burns (Pearson, 2014) The Path of No Resistance: Why Overcoming Is Simpler Than You Think by Garret Kramer (Greenleaf Book Group, 2015) Stillpower: Excellen

reflected deeply on the question, ‘How can you help your clients get the results they desire, and have an amazing experience in the process?’ I outlined the different elements, and designed the kind of programme I would have wanted when I was in their shoes.

‘Customer experience’ is another way of saying ‘how people feel while they’re experiencing your product/service/company/brand'. 100% of the customer experience comes from THOUGHT taking form

Charles Fort famously wrote ‘A tree cannot find out, as it were, how to blossom, until comes blossom-time. A social growth cannot find out the use of steam engines, until comes steam-engine-time’. Science fiction writers use the phrase ‘steam-engine-time’ to describe the phenomenon of a large number of writers independently coming up with the same

A new type of thinking is essential if mankind is to survive and move toward higher levels. Albert Einstein

‘I came to the conclusion that we should aspire to increase the scope and scale of human consciousness in order to better understand what questions to ask. Really, the only thing that makes sense is to strive for greater collective enlightenment…’

The philosopher Gregory Bateson wisely pointed out that ‘The major problems in the world are the result of the difference between how nature works and the way people think’.

The capacities you need to prosper in the twenty-first century can be summarized as perceptiveness, creativity and social intelligence.