Changing our stance means inviting the other person into the conversation with us, to help us figure things out. If we’re going to achieve our purposes, we have lots we need to learn from them and lots they need to learn from us. We need to have a learning conversation.

how to facilitate constructive discussions among people who disagree.

1. You gain more trust when seated, not standing.


2. Don’t speak at people—speak with them.


3. An informal tone is more persuasive now. Even leaders must adjust to this.


4. Conversations have more influence than speeches.


5. Spontaneous comm